What personal data do we collect?
Our company collects the following data:
- IP address
- Browser’s user agent
- Name/Surname
- Email address
How do we collect your data?
You directly provide Cobrowse with most of the data we collect. We collect data and process data when you:
- Register on our website https://cobrowse.io/register
- Subscribe to our newsletter
- Email us or submit a contact form
- Navigate and interact with our website
Cobrowse may also receive your data, if it is necessary, for resolving specific problems that can affect the usability of our website, or your user experience.
Cobrowse uses Google Analytics and HubSpot to collect standard Internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to the various parts of the website.
Our website uses Reddit, Taboola, LinkedIn, and Microsoft for website analytics only on our static marketing site, and not in our product. This enables us to market to more relevant audiences.
Cobrowse uses FullStory for website analytics only on our static marketing website, and not in our product. FullStory enables us to see which parts of our website are working well, or need to be improved.
Cobrowse uses MailerLite for email newsletters, and other email marketing activities. You may unsubscribe from email marketing from us at any time.
Cobrowse considers any one of the above listed actions to be a clear affirmative action which is freely given, specific, informed, and unambiguous, and which therefore signifies consent to process your data hereunder.
Cobrowse can also process personal data indirectly about end-users on behalf of our customers, subject to the privacy policies of our customers as controllers and our Data Processing Agreement as processor.
How will we use your data?
Cobrowse collects your data so that we can:
- Provide our service and enable customers to manage their accounts.
- View and analyze your data to troubleshoot and improve our service for internal purposes only.
- Upload your data to third party services as part of providing our service. The type of third parties that we use for that are related to the server hosting, file storage and backup. The purpose for which is that we need these external services for our data management infrastructure, because we do not host our own IT infrastructure, but rather rely on these third party cloud providers. For these third parties we have a specific Data Processing Agreement with each one. Cobrowse is liable in cases of onward transfers to third parties as described herein.
- Divulge your data to law enforcement if we receive a valid subpoena – We will notify you if this happens, unless legally prohibited from doing so.
Independent of the third parties that we use to manage your data, you can pursue the following rights over your personal data at any time: access, rectification, erasure, restrict processing, data portability, object, and be informed. For more information about these rights, please see below.
How do we secure your data?
Cobrowse securely stores your data in information systems that are in cloud environments, but are managed by us, and processes your information using policies and procedures based on the ISO 27001 and SOC 2 Type II standards.
Cobrowse stores your personal data using specific security controls, that we manage periodically to avoid disclosures, or unauthorized access.
Cobrowse will implement appropriate technical and organizational security measures to ensure a level of security appropriate to the risks that are presented by the processing of your personal data. The current technical and organizational security measures are described at https://cobrowse.io/security
Cobrowse processes your personal data only to provide the services and in accordance with this Privacy Policy, and for no other purpose. To prevent any use or disclosure of your personal data subject to this Privacy Policy, you may not register an account, use the Cobrowse software, submit a contact form to us, or send us an email which gets logged in our ticketing system. If you believe we are already storing your personal data, and you want to prevent further use or disclosure of your personal data, please exercise your right to erasure as described below.
Data retention
We will only retain your personal data for as long as necessary to fulfill the purpose for which we collected it, including any legal, accounting or reporting obligations. In determining the retention schedule, we consider the amount, nature, and sensitivity of the data, and the otential risk of harm from unauthorized use or disclosure.
Marketing
Cobrowse will never sell your data to a third party, or send you unsolicited marketing emails.
What are your data protection rights?
Under certain circumstances, you may have rights under applicable data protection laws in relation to your personal data.
Where applicable, you may have the right to:
- Right to know: You have the right to request information about how we collect, process, use and share your personal data (under CCPA and other U.S. state privacy laws).
- Right to access: You have the right to request Cobrowse for copies of your personal data.
- Right to rectification: You have the right to request that Cobrowse correct any information you believe is inaccurate. You also have the right to request Cobrowse to complete the information you believe is incomplete.
- Right to erasure: You have the right to request that Cobrowse erase your personal data, under certain conditions.
- Right to restrict processing: You have the right to request that Cobrowse restrict the processing of your personal data, under certain conditions.
- Right to object to processing: You have the right to object to Cobrowse’s processing of your personal data, under certain conditions.
- Right to data portability: You have the right to request that Cobrowse transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have 1 month to respond to you, and if you want to exercise any of these rights, you can write us at our email: privacy@cobrowse.io
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. So, when you visit our website, we may collect information from you automatically through cookies or similar technology. For more information about cookies, you can visit this website: www.allaboutcookies.org
How do we use cookies?
Cobrowse uses cookies in a range of ways to improve your experience on our website, including understanding how you use our website.
What types of cookies do we use?
There are a number of different types of cookies our website uses:
- Functionality: Cobrowse uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer, and location you are in.
- Behavior: Cobrowse uses these cookies to collect information about your visit to our website, the content you viewed, information about your browser, device, and IP address.
How to manage cookies You can set your browser not to accept cookies, and this website www.allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Cobrowse website can contain links to other websites, but our Privacy Policy applies only to our website. If you click on a link to another website, that website’s own Privacy Policy will govern the privacy of your data.
Sensitive data
Cobrowse may receive indirectly from our customers racial, religious, political, sexual, and/or other Special Categories of personal data from end-users, but storing or recording sensitive data of this type in our systems is not allowed, and we will delete immediately any kind of sensitive data that we see in our systems.
What sensitive data is prohibited?
Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
Transfers of personal data outsite the EEA, the UK, and Switzerland
Your personal information may be transferred and stored in countries outside the EEA, the UK, and Switzerland that are subject to different standards of data protection. Cobrowse takes appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests, including through the use of standard contractual clauses and our certifications to the EU-US Data Privacy Framework (“DPF”), the UK Extension to the EU-US DPF, and the Swiss-US DPF, which entered into force on July 10, 2023. For more information about our DPF certifications please see our Data Privacy Framework Statement. Additionally, Cobrowse uses a limited number of third-party service providers to assist us in providing our services to customers. These third parties may access, process, or store personal data in the course of providing their services. Cobrowse obtains contractual commitments from them to protect your Personal Data.
Dispute resolution
If you believe that we have not adhered to this Privacy Policy, please contact us by e-mail at privacy@cobrowse.io. If we are unable to reach a resolution to the dispute, we will settle the dispute exclusively under the rules of the American Arbitration Association.
Changes to our privacy policy
Cobrowse keeps its Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last updated on the date listed below.
To register for updates to this policy, please fill out the form at privacy registration.
How to contact us
If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at privacy@cobrowse.io.